A person answers.
Usually the one who built it.

Subscriptions are billed by Apple, so you cancel with Apple: Settings → your name → Subscriptions → Rendprop. The same sheet opens from inside the app under Settings → Plan & usage → Manage subscription. Cancelling stops the next renewal; the plan keeps working until the end of the period you've already paid for. Deleting the app doesn't cancel a subscription. Refunds are handled by Apple at reportaproblem.apple.com — we can't refund an App Store purchase ourselves. Full detail is in the Terms.

In the app: Settings → Account → Delete account. It removes your account, unpublishes your shared tour links, and deletes your listings, tours, media and enquiries, then wipes the local data on your device. It works for guest users too. One thing to remember: deleting your account doesn't cancel an App Store subscription — cancel that with Apple as well. See the Privacy Policy for what's kept and for how long.

Every tour you publish gives you two links. The branded one carries your card and the contact form — that's the one you text and post. The unbranded one has no name, no contact details, no contact form and no Rendprop branding, which is what an MLS virtual-tour field asks for. Copy it from the Share sheet on the tour. MLS rules differ by market, so check yours before you post.

Every AI photo edit is labelled “Virtually staged” on the published tour, and your untouched original is published beside it so anyone can compare. The AI aerial intro is disclosed as AI-generated, not drone footage. A listing's Compliance section lists every AI asset with its disclosure and can export the audit log. Any disclosure rules your MLS or local advertising rules add on top are yours to meet — the app gives you the record to do it with.

An iPhone running iOS 16 or later. The app is free to download, and everything except publishing works without an account — record, build, edit photos and preview a tour signed out. You sign in with Apple only when you publish, because that's the step that creates the hosted link and the contact form. Scanning a room into a floor plan needs an iPhone with a LiDAR sensor; on any other iPhone you can upload a plan you already have.

Uploads resume on their own, so a dropped signal mid-upload is usually fixed by reopening the app on a better connection. A job that fails gives its allowance back. If the same walkthrough fails twice, email aaron@pilk.ai with the listing name and roughly when you tried, and we'll look at that specific job.